Any Questions?

Frequently asked questions

 

                                      Any Questions? 

 

General Information

E-mail me at: justine@justinelouise.com

Call me on: 07979 952557Monday- Friday 9am - 5pm

 

Can I design my own colourway?

You can choose your own colours, providing I have the colour in my colour palette.

Colour swatches can be sent out on request.

 

How quickly will I receive my order?

Generally within about two weeks. Please e-mail me first if the deadline is tight.

 

 Can I make a purchase without buying online? 

Yes. Give me a call on the phone number above and we can arrange for you to send a cheque.

Cheques should be made payable to 'Justine Louise'. Please allow five days for your

cheque to clear before I can send out your order.

 

Delivery charges

As all products are made to order, all orders are sent out by first class recorded delivery.

This allows parcels to be tracked if lost. They will therefore have to be signed for.

Uk delivery is £4.50. European delivery is £10.00 and

Worldwide delivery is £15.00.

 

Special Requests

Bespoke products can be arranged. Prices on request.

 

Returns

Unfortunately as most of the products are made to order and usually personalised,

they cannot be returned or exchanged.

 

Any other questions you may have which have not been answered here, please contact me

on justine@justinelouise.com.